Mac Centre improves Athena’s IT ops with 30-minute device setup

Project overview

Since launching in 2019, Athena Home Loans tripled its team to over 240 people, creating a need for better tech infrastructure. Mac Centre leveraged Apple Mobile Device Management (MDM) and automated Athena’s onboarding process, creating a secure and scalable workplace that let the team focus on customers, not devices.

About Athena

Athena Home Loans is a fast-growing, customer-focused financial services provider committed to helping Australians pay off their home loans faster. A certified B-Corp, Athena simplifies the loan process and prioritises transparency, offering a straightforward and fee-free approach to home loans that helps customers achieve greater financial freedom.

Key issues

• Inefficient setup: Device setup processes were slow and inconsistent.
• Lack of centralisation: There was no centralised device management system in place.
• Security concerns: Athena needed stronger security measures to protect sensitive financial data.
• Overburdened staff: Athena’s IT team was stretched thin by manual setup tasks.

The challenge

As Athena expanded, it needed a more efficient way to manage and secure its growing fleet of Apple devices. The company sought a solution that would allow it to quickly onboard new hires, reduce its manual IT workloads, and ensure compliance with the stringent security requirements of the financial services industry.

With a fast-growing workforce and a new headquarters up and running in Sydney’s Central Business District, Athena also needed a scalable IT infrastructure that would maximise productivity and keep costs under control as it continued to expand.

The solution

Mac Centre set up Apple Mobile Device Management (MDM) to simplify everything from Athena’s onboarding processes to its security. We also helped design their new office network from the ground up and provided ongoing device management to keep things running smoothly.

About Mac Centre

We are Australia’s leading Apple-focused solutions provider, helping organisations to optimise the Apple experience across their workplace. Our services include device management and security, cloud support, IT security, onboarding/offboarding, and device lifecycle management. With certified IT engineers, we offer user support, project consulting and implementation, and risk management to help your business reach its full potential with Apple.

Delivering Athena's vision

Athena’s goal of simplifying home loans for customers could only be fully realised if their own operations were just as efficient. By improving Athena’s onboarding process, device management system, and security measures, Mac Centre helped Athena achieve just that— secure, scalable, and simple operations.

Results

Mac Centre’s partnership with Athena has transformed its approach to device management. With automated setups and stronger security, Athena is able to keep growing while staying compliant with strict industry regulations. And thanks to a full device lifecycle management system, Athena has reduced its IT workload and improved its security posture, allowing its teams to focus more on customers.

Mac Centre’s Solution

Our tailored solution for Athena included setting up Apple MDM to get new devices ready for employees within 30 minutes. We also built a secure network from scratch and provided ongoing support to minimise downtime. This approach has allowed Athena to scale its technology as it expands both its workforce and headquarters.